At East Coast Tourism Tasmania (ECTT), your privacy is important to us. This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if a user visits our website and / or enters their email address from an online advertisement. 

ECTT operates the eastcoasttourism.com.au website, which provides visitor information for the region. If you choose to use our website and / or engage with our social media advertisements, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect is used for enhancing your visitor experience on the East Coast. We will not use or share your information with anyone except as described in this Privacy Policy. 

This policy is effective as of 31/1/2023 

Information We Collect 

Information we collect includes both information you knowingly and actively provide us when using or participating in any of our services and promotions, and any information automatically sent by your devices in the course of accessing our products and services. 

We may ask for personal information which may include one or more of the following: 

• Name 
• Email 
• Social media profiles 
• Date of birth 
• Phone/mobile number 
• Home/mailing address

Collection and Use of Information 

We may collect personal information from you when you do any of the following on our website: 

• Enter any of our competitions, contests, sweepstakes, and surveys 
• Sign up to receive updates from us via email or social media channels 
• Use a mobile device or web browser to access our content 
• Contact us via email, social media, or on any similar technologies 
• When you mention us on social media 

We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes: 

• to enable you to customise or personalise your experience of our website 
• to contact and communicate with you 

• for analytics, market research, and business development, including to operate and improve our website, associated applications, and associated social media platforms 
• for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you 
• to consider your employment application 
• to enable you to access and use our website, associated applications, and associated social media platforms 
• for internal record keeping and administrative purposes 

• to run competitions, sweepstakes, and/or offer additional benefits to you 
• to comply with our legal obligations and resolve any disputes that we may have 
• for security and fraud prevention, and to ensure that our sites and apps are safe, secure, and used in line with our terms of use 

Please be aware that we may combine information we collect about you with general information or research data we receive from other trusted sources. 

Log Data 

When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, other details about your visit, and technical details that occur in conjunction with any errors you may encounter. 

Cookies 

Cookies are files with small amounts of data that are commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive. 

Our website uses these “cookies” to collect information and to improve our website. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our website. 

Legitimate Reasons for Processing Your Personal Information 

We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you. 

Security of Your Personal Information 

When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification. 

Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. We will comply with laws applicable to us in respect of any data breach. 

How Long We Keep Your Personal Information 

We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. If your personal information is no longer required, we will delete it or make it anonymous by removing all details that identify you. 

Children’s Privacy 

We do not aim any of our products or services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13. 

Links to other sites 

Our website may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. 

 Disclosure of Personal Information to Third Parties 

We may disclose personal information to: 

• a parent, subsidiary, or affiliate of our company 
• third party service providers for the purpose of enabling them to provide their services, for example, IT service providers, data storage, hosting and server providers, advertisers, or analytics platforms 
• our employees, contractors, and/or related entities 
• our existing or potential agents or business partners 
• sponsors or promoters of any competition, sweepstakes, or promotion we run 
• courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights 
• third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct marketing to you third parties to collect and process data 

 

Your Rights and Controlling Your Personal Information 

You always retain the right to withhold personal information from us, with the understanding that your experience of our website may be affected. We will not discriminate against you for exercising any of your rights over your personal information. If you do provide us with personal information you understand that we will collect, hold, use and disclose it in accordance with this privacy policy. You retain the right to request details of any personal information we hold about you. 

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. We will provide you with the ability to unsubscribe from our email database or opt-out of communications. Please be aware we may need to request specific information from you to help us confirm your identity. 

If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.  

Changes to This Policy 

At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy. 

If required by law, we will get your permission or give you the opportunity to opt in to or opt-out of, as applicable, any new uses of your personal information. 

Privacy Policy Complaints and Enquiries 

If you have any queries or complaints about our Privacy Policy please do not hesitate to contact us.